develop
From strategy to design
To meet Daniel’s goal of communicating with other professionals in a timely and efficient manner, instant communication was a key feature to include in my solution.
With this key feature in mind, a task flow was born.
Once the task flow was complete, it was finally time to ideate solutions! I started with exploratory pen and paper sketches, in order to consider a breadth of potential solutions that can later be transformed into a digital wireframe.
After multiple iterations, the final solution sketch of the task was complete...
...which were then transformed into the first iteration of a grayscale digital wireframe.
Test, iterate, repeat
Once the mid-fidelity prototype was ready, it was time to put the solution to test.
The prototype was put through 2 rounds of Usability Testing. Each round consisted of 5 tests with 5 different testers. I conducted all tests with practicing healthcare professionals to receive most relevant feedback, as they will be the target users of the app.
Usability Testing Round 1
Summary of findings:
- Unclear whether list in the Contacts Screen is a general list of professionals or a list saved by the specific user
- Majority of testers did not see the “Add New Contact” icon
- Unclear from Search Modal whether search is for someone from user’s contact list or a general list
- Unclear from Search Modal that there are more search results than the ones previewed in the modal
- Unclear from the Search Modal that the “Show all results” text can be tapped to complete an action
- The white space in the Search Modal makes it appear as if the tester is looking at the end of the search results
Usability Testing Round 2
Summary of findings:
- The text size in the “About” section of the Provider Profile Screen is too small
- It would be nice to see the profile information again in the Confirm Recipient Modal, so you can refer back to it and feel confident you are messaging the right contact
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